Unless otherwise
agreed with us, full payment must be received before we can confirm your
booking. Once your holiday has been confirmed it forms a binding contract
between us and the following conditions of hire form the basis of this
agreement:
- Our campsite’s safety
and other rules must be observed at all times – we try to keep rules to a
minimum and we will do our best to make sure you have a relaxing and brilliant
time, but some things just need to be set out in rules, especially where your
health and safety is concerned.
- Sorry, we can accept no
responsibility for loss of or damage to goods, or injury or death to persons,
to the extent that such liability can be lawfully excluded. Cars, cycles,
vehicles, and tents, together with their contents and any accessories are left
at your own risk. We cannot be held responsible for any loss of or damage from
or to any vehicle or its contents whatsoever. We don’t expect bad
stuff to happen and take all reasonable precautions to avoid any such incidents
& we ask that you do the same.
- If we are unable to make
available the pitch or property booked through circumstances completely beyond
our control (e.g fire, flood, plague), In these exceptional circumstances,
deposits and any other monies would be fully refunded.
- No refunds will be offered
if you cannot complete your stay for any other reason. Sadly, this will
include if we have to ask you to leave due to being too noisy at unreasonable
hours or other seriously anti-social behaviour likely to offend either our
staff or our neighbours.
- We regret that deposits
and monies paid are non-refundable/transferable, except for 3
above.
- The number of people must
not exceed the number stated when the booking was made except by prior
arrangement, and in any event shall not exceed the capacity as
advertised.
- The site has a no smoking
policy in the tent or cabins
- By prior arrangement only
it may be possible for visitors to join you at your pitch but for the
security and safety of all on the site this needs to be arranged in writing
(text or email will do) and all guests must be off site by 9pm at the
latest.
- We We are a couples/adults
only site and reserve the right to decline group bookings.
- Facilities and amenities
may be altered or withdrawn if circumstances beyond our control necessitate
this (e.g. Health and Safety rules, drought orders, excessive rainfall,
Pandemics etc).
- For reservations made less
than 7 days in advance the full cost of the stay must be paid in full at the
time of booking.
- Cancellations. We know that sometimes the unexpected
does happen and you have to cancel your holiday. All cancellations will
be refunded in accordance with the following terms:
- For any cancellations made
more than 28 days before date of arrival 80% of the amount paid will be
refunded
- For any cancellations made
less than 28 days but more than 14 days before date of arrival 50% of the
amount paid will be refunded
- For any cancellations less
than 14 days from the date of arrival, none of the amount paid will be
refunded.
- Hirers are responsible for
making good any damage or breakages, replacing like with like wherever
possible.Please advise us of any breakages or damages as soon as possible
during your holiday. We won’t rip you off with any excess breakage charges
but please do be honest.
- We ask that the Tent and
cabins be left reasonably clean and tidy at the end of your holiday, and we
reserve the right to make additional charges in the event that our
normal cleaning procedures are deemed inadequate to ensure the property is
ready for next guests.
- In the event of a
complaint, please notify us immediately so that this can be resolved to your
satisfaction during your holiday. Unfortunately, we cannot be held liable for
any shortcomings if these are not reported at the time.
- Two dogs are allowed. Pets
are allowed on the understanding they are not permitted on any furniture
and are kept under close control at all times while on the site..
You agree to clear up after your dog and to dispose of the waste in the nearest
bin. Although the site is fenced guests must take full responsibility for dogs
and do not leave them unattended at any time.
- Barbecues are permitted
but must be raised off the ground and attended at all
times.
- Campfires and stoves
should be kept small and manageable and can only be lit in designated areas
– wood burning stoves inside the accommodation and the fire pit in
front of the accommodation. The lighting of fires can be dangerous and
extreme caution must be exercised at all times, we cannot accept liability
for injuries caused by the building of or lighting of a fire. It is
important you read our wood burner and fire safety instructions. no open flames
anywhere on site, apart from in fire pit. In the unlikely event that a fire
becomes out of control due to negligence and a fire extinguisher is used a
£200 clear up fee will be charged. Damage to property in the event of a
fire will be charged at cost.
- The field in front of the
Sanctuary (separately fenced off) contains animals (cows or sheep) that do
not belong to Sanctuary and there is no access to this field. Please
ensure they are not fed.
- Please be aware that
whilst Sanctury has lawned areas, it is also a lovely, natural
site situated in the countryside, therefore we do have stinging nettles,
thistles, muddy patches, brambles and insects. Please be careful of your
footing over fallen branches, uneven surfaces, and watch out on wooden surfaces
as they can be slippery when wet and take care wandering around at
night. Every effort has been made to ensure guests safety but we cannot
accept responsibility for any accidental injuries.
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